New Hanover County Health Department in 2029 South 17th Street

Customer Reviews about New Hanover County Health Department:

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  GHETTO
  By Dirisha Clark, September 03, 2017
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  I went to NHCHD for a preventative medicone woman's visit. I called ahead and asked for a quote on the price as I have no insurance and would have to pay out of pocket (hence the reason I went to the Health Department rather then a specialist). I was quoted $50 for a PAP. After the visit I played right away and was charged $85, as they ran the HPV test as well. I was fine with this. About two months later I got a bill for an additional $167. I called and was told they "forgot" to charge me for the office visit. I spoke to the supervisor, Paula Jenkins, and asked her why they quoted me only $50 if they charged an office visit fee of $167. She told me there was no way that the girls at the front desk would have known I was going to he charged for an office visit. I asked her if they charge for an office visit for every pap and she said "yes". I was told I could pay towards the balance monthly and she wouldnt send it to collections. To make matters worse, they didn't even get an adequate sample for my PAP. I had to have it redone. Needless to say, I went to a specialist. Basically I feel like I was taken advantage of. First I was lied to over the phone about the price. The girls at the front would 100% know about the charge for the office visit. And I find it convenient that they allowed me to "pay in full" $85 after the visit exam and then two months later sent me a bill for $167 and basically threatened to send it to collections if I didn't pay. Be mindful of charges by this place if you go and know that you may get a bill for more $ up the road. I myself will not go back here.
  By Sheila Bingham, April 06, 2017

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About New Hanover County Health Department in Wilmington